Privacy Policy

By Jive (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

By using our website, www.designbyjive.com, contacting us or engaging our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

Your name and contact details, such as your email address, telephone number and residential or project address.
Information you provide when submitting an enquiry, completing a website form or engaging our services.
Information relevant to your project, including preferences, plans, imagery, budgets and property details.
Payment and transaction information.
Information about your use of our website, including your IP address, browser type, device information and website activity.

2. How We Collect Your Information

We may collect personal information:

Directly from you when you contact us, submit an enquiry, engage our services or otherwise communicate with us.
Automatically through cookies, analytics tools and similar technologies when you use our website.
From third parties where it is lawful and reasonable to do so, including project collaborators, consultants, suppliers and service providers.

3. How We Use Your Information

We may collect, hold and use your personal information to:

Respond to enquiries and communicate with you.
Provide and manage our interior design, decoration, branding and related services.
Prepare proposals, invoices, project documentation and other requested materials.
Coordinate with consultants, contractors, suppliers and other project participants.
Process payments and maintain business records.
Improve our website, services and client experience.
Send studio news, updates or marketing communications where you have consented to receive them.
Meet our legal, regulatory and professional obligations.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

4. Disclosure of Your Information

We may disclose your personal information:

To employees, contractors, consultants, suppliers and other professionals involved in providing our services.
To service providers that assist us with website hosting, cloud storage, communications, accounting, payments, analytics and business administration.
Where required or authorised by law, including in response to court orders or regulatory obligations.
With your consent or as otherwise permitted under applicable privacy laws.

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

We do not sell your personal information.

5. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no electronic transmission or storage method is completely secure, and we cannot guarantee the absolute security of information transmitted through our website or electronically.

We retain personal information only for as long as reasonably necessary for the purposes outlined in this Privacy Policy or as required by law.

6. Cookies and Analytics

Our website may use cookies, analytics tools and similar technologies to understand how visitors interact with the website and to improve its functionality and performance.

You can adjust your browser settings to block or delete cookies. Disabling cookies may affect how certain parts of the website function.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy policies before providing personal information.

8. Access and Correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us at studio@designbyjive.com. We may need to verify your identity before processing your request.

9. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us at studio@designbyjive.com.

We will review your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Email: studio@designbyjive.com
Phone: 0422 899 890

Last Updated: 11.09.2026